General Terms and Conditions
What is the "Right of Withdrawal"?
You have the right to cancel the purchase within 30 days of delivery. Please consult our Terms of Service for detailed information.
How can I place an order at Petra Winkel?
Simply add items to your shopping cart and follow the instructions to complete your purchase. All order information can be found in our Terms of Service.
What happens if the price changes after I have placed my order?
Prices remain stable during your checkout process. Read more about our pricing policy in our Terms and Conditions.
Can I cancel my order?
Yes, you can cancel an order within the specified period. Visit our Terms of Service for full details.
What if I receive a defective product?
Contact us within 30 days if a product is defective. More information can be found in our Terms of Service.
Payment
Which payment methods do you accept?
We accept Klarna, Visa, Mastercard, American Express, iDEAL, Bancontact, and KBC/CBC. See our Payment Policy for the full list.
Are my payment details secure?
Yes, all payments are encrypted to ensure your security. For more information, please see our Payment Policy.
How do I know if my payment was successful?
After a successful transaction, you will receive a confirmation email. More information can be found in our Payment Policy.
Can I change my payment method after placing an order?
Unfortunately, payment methods cannot be changed after purchase. More details can be found in our Payment Policy.
What should I do if my payment fails?
Try another method or contact us for help. See our Payment Policy for more information.
Returns
What is your return policy?
You have 30 days from the delivery date to return items. Full details are in our Return Policy.
Who pays the return shipping costs?
Return shipping costs are your responsibility unless the product is defective. Please consult our Return Policy for specific information.
How long does it take to process my refund?
Refunds are processed within 7 business days after the returned product is received. Visit our Return Policy for more information.
Can I return items without the original packaging?
Items must be returned in their original packaging to qualify for a refund. Read more in our Return Policy.
What if my item arrives damaged?
Contact us immediately if an item is damaged. Read about the return procedures in our Return Policy.
Privacy
What personal data do you collect?
We collect basic information for transaction purposes. For full details, see our Privacy Policy.
How can I manage my cookie preferences?
You can adjust cookie settings in your browser. Visit our Privacy Policy for instructions.
Are my data shared with third parties?
We only share data with necessary third parties. For more information, see our Privacy Policy.
What rights do I have regarding my data?
You have the right to access, correct, and delete your data. Read more in our Privacy Policy.
How is my data protected?
We use secure systems to protect your information. You can find more information in our Privacy Policy.
Shipping
What are the shipping times?
Shipping within the Netherlands and Belgium takes 12 working days. You can find details in our Shipping Policy.
Is shipping free?
Yes, we offer free shipping on all orders. For more information, see our Shipping Policy.
How can I track my order?
You will receive a tracking number upon shipment. See our Shipping Policy for tracking information.
Can I change my shipping address?
Contact us immediately if you need to update your address. For more information, please see our Shipping Policy.
Are customs fees included?
Customs fees are the responsibility of the customer. Please read our Shipping Policy for more information.
Do you still have a question?
Then contact our customer service!